Contact Us

We're glad you want to connect with SpinBoss! Whether you have feedback on our content, a business inquiry, or a legal question, we're here to listen. Please read through the sections below carefully so your message reaches the right place and we can assist you effectively.

As an independent review and affiliate website, SpinBoss operates separately from the online casinos and sportsbooks we feature. Understanding this distinction is crucial for directing your query appropriately.

SpinBoss is an independent platform dedicated to providing honest, in-depth reviews and valuable insights into the world of online gambling. Our mission is to help players make informed decisions by offering unbiased evaluations of various online casinos, sportsbooks, and their offerings. We research and test platforms, covering aspects like game selection, bonus terms, payment methods, customer support, and overall user experience.

It is very important to understand that SpinBoss is NOT an online casino operator, nor are we a sportsbook. We do not run any gambling sites, hold player accounts, manage any funds, process deposits or withdrawals, or offer direct customer support for any specific casino brand. Our role is solely to review and inform.

We are happy to assist with inquiries directly related to the content and operation of the SpinBoss website. We can help you with:

• Feedback on our Reviews and Content: If you have suggestions, corrections, or believe there's an inaccuracy in one of our reviews or articles, please let us know. We strive for accuracy and appreciate your input.
• Partnership and Advertising Inquiries: For potential collaborations, advertising opportunities, or business proposals related to SpinBoss, please reach out.
• General Questions about Online Gambling (Non-Account Specific): If you have general questions about how certain aspects of online gambling work, or need clarification on industry terms, we can provide information based on our expertise, provided it doesn't involve specific player accounts.
• Technical Issues with the SpinBoss Website: Should you experience any technical difficulties while using our site, please inform us so we can investigate and resolve them.

SpinBoss is not an online gambling operator. Therefore, there are many areas where we simply cannot provide assistance. For the following issues, you must contact the specific casino or sportsbook directly:

• Player Account Access or Issues: We cannot access, manage, or provide support for your personal player accounts on any casino or sportsbook.
• Deposits, Withdrawals, and Payment Problems: Any issues related to funding your account, withdrawing winnings, or payment processing must be handled by the casino's support team.
• Bonus Claims or Wagering Requirements: Questions about specific bonuses, their terms, or wagering requirements need to be directed to the operator offering that bonus.
• Game Malfunctions or Discrepancies: If you experience a problem with a game, such as a frozen screen or a payout error, contact the casino's support.
• Account Verification (KYC): All Know Your Customer (KYC) processes and document submissions are handled exclusively by the casino or sportsbook you are playing with.
• Disputes with a Casino or Sportsbook: While we aim to provide comprehensive reviews, we cannot mediate or resolve disputes between players and gambling operators.

Any attempts to contact SpinBoss for these types of issues will result in us directing you to the respective casino's customer support. We do not have the tools, access, or authority to intervene.

As stressed previously, SpinBoss does not operate any online casino or sportsbook. This means we have absolutely no access to player accounts, financial transactions, or personal data held by any gambling operator. If you are experiencing problems with:

• Logging into your account
• Verifying your identity (KYC)
• Making a deposit or experiencing a deposit failure
• Requesting a withdrawal or a delayed withdrawal
• Bonus terms, activation, or wagering
• Gameplay issues or technical glitches within a casino game
• Any other issue directly related to your account or funds with an online casino or sportsbook

You MUST contact the customer support team of that specific online casino or sportsbook directly. They are the only entity that can access your account information and resolve these matters. Most operators offer live chat, email, and sometimes phone support on their own websites. SpinBoss cannot provide this service.

For all legal inquiries pertaining to the SpinBoss website, its content, or operations, please use the dedicated email address provided below. This includes matters related to our compliance, regulatory questions, or formal legal notices.

Please send all legal correspondence to: legal@spinboss.net

We kindly request that you provide a clear and detailed description of your inquiry, including any relevant documentation, to facilitate a prompt and appropriate response. Please note that this email is strictly for legal matters and other types of inquiries will not receive a response from this address.

SpinBoss respects the intellectual property rights of others. If you believe that any content on our website infringes upon your copyright, or if you have a Digital Millennium Copyright Act (DMCA) takedown request, please notify us immediately.

To submit a DMCA or copyright infringement claim, please send an email to:

dmca@spinboss.net

Your notification should include the following information:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including your name, address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

We will review all legitimate requests and take appropriate action in accordance with applicable copyright laws.

SpinBoss is committed to promoting responsible gambling. While we do not offer direct support for gambling addiction, we strongly advocate for safe play and provide information on where to find help. If you or someone you know is struggling with gambling, please seek assistance from professional organizations.

Many countries and regions have dedicated helplines and support groups. We encourage you to visit reputable organizations such as:

• Gamblers Anonymous
• National Council on Problem Gambling (NCPG)
• GamCare (UK)
• BeGambleAware (UK)

These organizations offer confidential support, advice, and resources to help individuals manage and overcome gambling problems. Remember, help is available, and you are not alone.

We work to respond to all legitimate inquiries submitted to SpinBoss in a timely manner. Our typical response time for general feedback and business inquiries is within 2-3 business days. For legal inquiries and DMCA requests, we prioritize these and aim to respond as quickly as possible, usually within 1-2 business days, depending on the complexity of the matter.

Please note that inquiries sent to the incorrect email address or those that fall under "What We Cannot Help With" will either be ignored or receive a brief message redirecting you to the appropriate party. Your patience is appreciated as we process all communications to SpinBoss efficiently.