Responsible Gambling

At SpinBoss, we provide a safe, secure, and enjoyable online gaming environment. For most players, gambling is entertainment, a fun pastime enjoyed responsibly. However, for a small minority, gambling can stop being fun and may lead to problems. Our Responsible Gaming policy outlines the measures we have put in place to prevent problem gambling, protect vulnerable players, and keep your experience with SpinBoss positive and controlled.

We operate under strict regulatory guidelines set by our licensing authority, which mandates robust responsible gaming practices. This commitment extends beyond mere compliance. It is an integral part of our company culture. We believe in empowering our players with the tools and information necessary to manage their play effectively. This page details the resources available to you, how to identify potential issues, and the steps we take to foster a responsible gaming community.

Understanding when gambling might be becoming a problem is the first step towards addressing it. Problem gambling can manifest in various ways, and it is not always obvious. We encourage all SpinBoss players to be aware of the potential signs, both in themselves and in those they care about. If you find yourself answering yes to several of the following questions, it might be time to consider seeking help:

• Do you spend more money or time gambling than you intended?
• Do you try to win back money you have lost, often referred to as "chasing losses"?
• Has gambling caused you to neglect your work, studies, or family responsibilities?
• Have you ever lied to cover up the extent of your gambling involvement?
• Do you feel restless or irritable when trying to cut down or stop gambling?
• Have you borrowed money or sold possessions to fund your gambling?
• Do you gamble to escape from problems, worries, or feelings of sadness?
• Has gambling caused financial difficulties for you or your family?

If these questions resonate with you, please know that you are not alone and help is available. SpinBoss offers a range of tools to assist you. We also recommend reaching out to professional support organisations.

Maintaining control over your gambling habits is key to keeping it an enjoyable activity. SpinBoss advocates for a balanced approach to gaming. Here are some practical tips to help you stay in control:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money intended for essential expenses.
• Set a time limit: Determine how long you will play for and make sure you adhere to that limit. It is easy to lose track of time when having fun.
• Do not chase losses: Accept that losses are a part of gambling. Trying to win back lost money often leads to larger losses.
• Gamble for entertainment, not as a source of income: Remember that gambling is a form of entertainment, not a way to make money.
• Balance gambling with other activities: Make sure gambling does not become your sole leisure activity. Maintain a healthy balance with hobbies, socialising, and work.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.

SpinBoss provides robust tools to help you manage your financial outlay. You can set various limits on your account to stay within your comfort zone. These limits can be set for daily, weekly, or monthly periods:

• Deposit Limits: Control the maximum amount of money you can deposit into your SpinBoss account within a chosen timeframe. Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: Define the maximum amount of money you are prepared to lose over a specified period. Should your net losses reach this threshold, you will be prevented from placing further wagers until the limit resets.
• Wager Limits: Set a maximum total amount you can wager within a specific period. This helps manage the overall volume of your play, irrespective of wins or losses.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will only take effect after a 24-hour cool-off period, allowing you time to reconsider your decision. This feature gives you complete control and prevents impulsive increases.

If you feel you need a short break from gambling, SpinBoss offers Time-Out and Cool-Off options. These tools allow you to temporarily restrict access to your account for a defined period without needing to self-exclude entirely:

• Time-Out: You can choose to take a break from your SpinBoss account for periods ranging from 24 hours up to 6 weeks. During a Time-Out, you will not be able to log in, deposit, or gamble. You will also not receive marketing communications during this period.
• Cool-Off: Similar to a Time-Out, a Cool-Off period allows for a temporary break. The duration and specific functionalities may vary slightly, but the core purpose is to provide a short, manageable pause from gambling activity.

These options are ideal if you feel your gambling is becoming a bit much and you need some time away to reassess without committing to a longer-term self-exclusion.

For those who feel they need a more significant break from gambling, SpinBoss offers a comprehensive Self-Exclusion program. Self-exclusion allows you to voluntarily prevent yourself from accessing your account for an extended period. You can choose to self-exclude for:

• 6 months
• 1 year
• 2 years
• 5 years
• Permanently

During a self-exclusion period, you will not be able to log in to your SpinBoss account, make deposits, or place any bets. We will also remove you from all marketing lists so you do not receive any promotional material. Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. To initiate a self-exclusion, please contact our dedicated customer support team, who will guide you through the process discreetly and efficiently. We also recommend considering self-exclusion from other gambling operators you may use.

SpinBoss is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to gamble, and we employ robust age verification procedures so that no minors can access our services. During the registration process, we conduct thorough checks to verify the age and identity of every new player. Should we be unable to verify a player's age, the account will be suspended, and any funds deposited will be returned until satisfactory proof of age is provided.

We urge parents and guardians to take an active role in protecting their children from underage gambling. Here are some tips:

• Keep your SpinBoss account details and passwords confidential.
• Do not leave children unsupervised near your computer or mobile devices while logged into your account.
• Install internet filtering software to block access to gambling sites, such as Net Nanny or CyberPatrol.
• Educate your children about the risks associated with gambling.

To help you keep track of your playing time, SpinBoss offers Reality Checks. This feature allows you to receive pop-up notifications at regular intervals, reminding you how long you have been playing. You can set the frequency of these reminders, for example, every 30 minutes or every hour. The Reality Check will display information such as your session duration and your wins/losses during that period, prompting you to consider whether you wish to continue playing or take a break. This simple but effective tool helps you maintain awareness and control over your gaming sessions.

If you are concerned about your gambling habits, or those of someone you know, taking a self-assessment can be a helpful first step. Many reputable organisations offer confidential self-assessment tools to help you understand your relationship with gambling. These assessments typically involve a series of questions about your gambling behaviour, thoughts, and feelings. While not a diagnosis, they can provide valuable insights and indicate whether you might benefit from further support. We encourage you to seek out such tools from recognised responsible gaming charities and support groups. Remember, acknowledging a potential issue is a sign of strength, and help is always available.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: Australia

• Gambling Help Online · Helpline: 1800 858 858
• Gamblers Anonymous Australia
• Self-exclusion: BetStop, the National Self-Exclusion Register

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)