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At SpinBoss, we are committed to providing a safe, enjoyable, and responsible gaming environment for all our players. For most, online gambling is a form of entertainment. However, we also recognise that for a small minority, it can become problematic. Our policy is designed to minimise the risks of problem gambling and to assist those who may need help.

We believe that responsible gambling is a shared responsibility. We, as an operator, have a duty to implement robust tools and policies. You, as a player, have a responsibility to gamble within your means and to seek help if you feel your gambling is becoming an issue. SpinBoss is dedicated to upholding the highest standards of player protection, fair play, and responsible practices across our platform. We work closely with regulatory bodies and support organisations to maintain a secure and ethical gaming experience.

It is important to be aware of the potential signs that gambling may be moving from a harmless activity to a problem. Early recognition can make a significant difference. Consider these indicators:

• Spending more money or time gambling than you can afford or intended.
• Chasing losses, trying to win back money you have lost.
• Feeling restless, irritable, or anxious when trying to cut down or stop gambling.
• Gambling to escape from problems, worries, or feelings of sadness.
• Lying to family or friends about the extent of your gambling.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Having arguments with loved ones about your gambling habits.

If you recognise several of these signs in yourself or someone you know, it may be time to seek assistance. SpinBoss encourages open communication and provides resources to help.

Gambling should always be an enjoyable leisure activity, not a source of stress or financial strain. To keep your gambling experience positive and under control, we recommend the following:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Decide how long you will play for and stop when that time is up.
• View gambling as entertainment: Understand that winning is never guaranteed. The primary purpose should be enjoyment, not financial gain.
• Do not chase losses: Accept that losses are part of gambling and do not try to win back money you have lost by increasing your stakes.
• Balance gambling with other activities: Make sure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social activities.
• Avoid gambling when stressed or upset: Emotional states can impair your judgment.

SpinBoss offers various tools to help you manage your play effectively.

SpinBoss provides you with the ability to set personal limits on your account. These tools are designed to help you manage your spending and playing habits proactively. You can set:

• Deposit Limits: Restrict the amount of money you can deposit into your SpinBoss account over a chosen period: daily, weekly, or monthly. Once your limit is reached, you will not be able to deposit more until the period resets.
• Loss Limits: Control the maximum amount of money you can lose within a specific timeframe, such as a day, week, or month. If your net losses reach this limit, you will be prevented from placing further wagers until the period concludes.
• Wager Limits: Manage the total amount of money you can stake on bets over a defined period. This helps you control your overall betting volume.

You can set or adjust these limits at any time through your account settings. Increases to limits will typically take 24 hours to become effective, allowing for a cooling-off period. Decreases to limits are usually applied instantly.

If you feel you need a short break from gambling, SpinBoss offers Time-Out options. A Time-Out allows you to temporarily restrict access to your account for a specific duration, such as 24 hours, 1 week, 1 month, or any other period up to 6 weeks. During a Time-Out, you will not be able to log in, deposit, or play any games. This is a useful tool for a short pause to reflect on your gambling habits without committing to a longer self-exclusion. Your account will automatically reactivate once the selected period has ended.

For individuals who feel their gambling is becoming a serious problem, SpinBoss provides a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily block yourself from accessing your account for a longer, more substantial period, typically 6 months, 1 year, 3 years, or 5 years. During self-exclusion:

• You will not be able to log in to your SpinBoss account.
• You will be removed from all marketing and promotional mailing lists.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• Any remaining balance on your account will be returned to you, subject to our withdrawal policies.

Self-exclusion is a serious commitment and cannot be reversed once activated. If you choose to self-exclude, we strongly recommend that you also consider self-excluding from any other gambling operators you use and seek professional help. For more information on self-exclusion, please visit our dedicated section or contact our customer support team.

SpinBoss strictly prohibits individuals under the legal gambling age from using our services. We employ robust age verification procedures so that only eligible players can access our platform. These measures include requesting proof of age and identity. We understand that technology makes it easier for minors to access online content, and we urge parents and guardians to take an active role in protecting their children. We recommend:

• Using filtering software to block access to gambling websites.
• Keeping your SpinBoss account details confidential.
• Never leaving children unsupervised near your computer or mobile device while logged into your account.
• Educating your children about the potential dangers of underage gambling.

If we discover that a minor has accessed our services, their account will be immediately closed, and any winnings will be forfeited.

To help you stay aware of the time you spend gambling, SpinBoss offers Reality Checks. This feature provides periodic pop-up reminders during your gaming session, informing you of the elapsed time since you started playing. You can set the frequency of these reminders, for example, every 30 minutes or every hour. When a Reality Check appears, you will have the option to:

• Continue playing.
• Review your session history.
• Log out of your account.

This tool is designed to encourage breaks and help you make informed decisions about continuing your play. We believe that regular reminders contribute to a more mindful and responsible gaming experience.

If you are concerned about your gambling habits, a self-assessment can be a valuable first step in understanding your behaviour. Many organisations offer confidential questionnaires that can help you evaluate whether your gambling is problematic. These assessments typically ask a series of questions about your gambling patterns, feelings, and the impact gambling has on your life. Based on your responses, you will receive an indication of whether you might be at risk and recommendations for further action or support.

We encourage you to utilise these resources. You can find links to reputable organisations that provide self-assessment tools and professional help in our dedicated Responsible Gaming section or by contacting our customer support team. Remember, acknowledging a potential problem is the first and most crucial step towards finding a solution. SpinBoss is here to support you on that journey.

Ef spilamennskan er hætt að vera skemmtileg er ókeypis og trúnaðaraðstoð í boði. Þessi samtök eru óháð þessari síðu og öllum rekstraraðilum:

Innlend aðstoð: Ísland

• SÁS (Samtök áhugafólks um spilafíkn)
• Red Cross Helpline 1717 · Hjálparsími: 1717
• Sjálfsútilokun: Operator self-exclusion (no national register)

Alþjóðleg aðstoð (öll lönd)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Hjálparsími: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)